Frequently Asked Questions
we hope you find the information you need, if not reach out and we will happy to guide you through the processes.
What is a limited edition?
An edition is a limited series of a particular print or object. Limited editions are fixed in quantity, meaning we will only produce a certain number.
What is an archival pigment print?
An archival pigment print is a digital inkjet print printed with archival ink on archival paper. These materials are guaranteed up to 90 years.
How are these prints made, what is a "giclee"?!
Our prints are produced on top of the line, large format Epson 9900. MicroPiezo TFP™ print heads ensure precision print accuracy, and the 10 color ink system creates the widest ranging color gamut available in print. Our HDR inks are archival and UV resistant, with a lightfastness rating of up to 200 years to ensure they remain vibrant for decades.
Giclee (pronounced "zhee-klay") is just a fancy way to say fine art digital prints - (the French word "giclee" literally translates "to squirt").
How will my print be framed?
DAP offers two standard frame options using only hard wood molding, which we hand cut to fit your new print. The wooden pieces are joined together, glass or uv acrylic , depending on size, is cut, your print is mounted and then we include the necessary hanging hardware for you.
Are the artists involved in production?
Yes. We work directly with our artists to create editions that accurately represent their larger body of work. Additionally, each artist personally reviews and approves their final edition.
How do I know that my edition is authentic?
DAP editions come with a numbered Certificate of Authenticity (COA) signed by the artist. If you have any questions about how an edition is signed and please check the individual product page for specifications or email email@example.com.
Do editions ever sell out?
Yes. Sign up for our mailing list to always be the first to know about our new editions.
If I buy an edition, do I own the copyright?
No. The copyright is not transferred to the purchaser of the edition.
I have a question about a print? Who should I ask?
We’re happy to help you with any questions you have about our products. Just email us at firstname.lastname@example.org
I am an artist. How can I apply to join DAP?
If you are interested in joining our growing community please email us at email@example.com with a short introduction and a link to your work and we will get back to you if we think it’s a good fit.
Shipping, Orders, and Returns
Does DAP offer expedited or international shipping?
We ship within the continental US using standard ground shipping from a variety of carriers. We always do our best to accommodate expedited orders, but please email us at firstname.lastname@example.org before purchasing so we can confirm. Please contact DAP directly ,email@example.com, for international shipping rates.
When will my order ship?
Each print has an estimated shipping lead time of 7 days. When your order ships, you will receive an email from us with specific carrier and tracking information. If you have questions or need more information, please don’t hesitate to email us at firstname.lastname@example.org.
How will my order be packaged?
Unframed prints will be wrapped in archival wrapping and shipped in a cardboard tube. Please take extra care when removing your print from the tube and its wrapping. Framed prints are encased within paper/bubble wrap and cushioned with cardboard corners.
My order arrived broken. What should I do?
If your item arrives damaged please email us immediately at email@example.com. At that time, we’ll make arrangements for a replacement to be shipped. In certain instances, we may ask you to complete a damage claim form in order to more effectively process the return of the damaged goods.
I purchased something, but I’m not happy with it anymore. Will you take it back?
We accept returns on certain items, within 14 days of delivery. In order to do so you’ll need to email firstname.lastname@example.org to receive a Return Request Form. We’ll reply within 48 hours with a return shipping label, and instructions for sending back.
Payment & Processing
Will I get a confirmation of my purchase?
Yes, an email will be sent to the email address you provide when completing the purchase.
What type of payment do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express.
Do you collect sales tax?
We collect sales tax for orders that ship within Michigan. Where applicable, sales tax is calculated and applied at checkout, after you’ve entered a shipping address.